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 FAQORDERING AND PROCESSING TIME:
Online orders are normally processed within 1-2 business days. We update stock quantities daily. If you order an item that has been sold out you will be 100% refunded. PRICES: All prices in the website include VAT. ADDRESS: Please make sure that you've provided us with the right address. We cannot be responsible for shipping delays caused by incorrect information.
SHIPPING: Bulgaria Only: Delivery cost for orders bellow 100 BGN (50 EUR) is 5.2 BGN (2.6 EUR) Delivery for orders above 100 BGN (50 EUR) is free. International: Normal shipping
Usually it takes 2-3 weeks for the package to arrive, depending on your location. It is trackable and as soon as we send your package, we'll e-mail you the tracking number. Normal shipping is trackable via your national post's web site.
Express shipping
We recommend that you should use this option if possible. We use different courier companies depending on your destination in order to give you the best available price and prompt service. After your package has been sent you will be provided with tracking number and a website of your courier from where you can track it. DISCOUNT CARDS: If you order for more than 250 EUR, you will receive a -10% discount card. To use your card in your next order you need to enter it's number in your profile's settings in the "discount card" field. If the system does not accept your card, please e-mail us the card number and the shop that issued it (or your order number). If you enter a discount card number in your profile's settings, the prices shown ot the website will be automatically lowered by 10%. Note that discount will not be made for items that are already discounted or promotional (with crossed price and a lowered one shown). PAYMENT OPTIONS: Bulgaria:Cash on delivery International:
Wire transfer
RETURN POLICY: Items sent for return should be in their original condition (unworn, with tags, without any damage). Items that have been worn or damaged will be send back to you at your expenditure. Return items have to be shipped back no longer than 7 days from the day of receiving.
Enita EOOD 92 Nikola Gabrovski str. Floor 3 Veliko Tarnovo, 5000, Bulgaria If you have any further questions, please do not hesitate to contact us using our contact form here.
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